30 DAYS Return/Exchange Policy

 

We support a 30-day return policy.        

If you purchase an warranty, you can extend this period to 120 days.

Return & Exchange Service Procedure

STEP 1
Contact Customer Service and request return detail.

Email: service@daartemisjewelry.com

STEP 2
Customer will receive an email notification once your request is approved.

STEP 3
The customer packs the package and sends it.

STEP 4
Get Refund or Replacement after we receive the products.

FULL COVERAGE Return/Exchange Policy

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy.         (We will be responsible for the return postage fees and replacement fees)
1. We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
2. Wrong Size.

NO RETURN & EXCHANGE

The following reasons are NOT covered by our 30 day return policy.        

We are not liable for these issues.
1. Products that exceed the return processing time limit (30 days after the order is signed).
2. Product damaged by misuse, mishandling, or poor maintenance.
3. Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
4. Chose the wrong size for the product.
5. Personal Reasons due to personal taste, change of mind etc.
6. Partial returns or exchange of products from a set item is not acceptable.

Precautions for return and exchange

1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
2. Coupon codes expires after using cannot be restored after return.
3. Please ensure that the returned products are clean and hygienic.  If we find any cosmetic residue or perfume smell on the returned products, we will refuse to accept them.
4. If the product is scratched or worn during the trial wear process, it will be refused, please check carefully before returning.
5. Please contact customer service before returning the product, and pack the returned product according to customer service guidelines.  If the product is worn or damaged during transportation due to personal packing, it will be refused.
6. Merchandise must be accompanied by all original packaging for a refund.  Including jewelry boxes and pouches.
7. We reserve the right to make any changes to this policy at any time.        

Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.